Ghana Airports Company Limited Launches 2025 International Customer Service Week

Accra, Ghana – 6th October 2025 – Ghana Airports Company Limited (GACL) has officially launched the 2025 International Customer Service Week under the theme “Enjoyable Experience, Efficient Facilitation”, affirming its commitment to delivering exceptional passenger experiences across all its airports.

In her opening address, the Managing Director of GACL, Mrs. Yvonne Nana Afriyie Opare, commended staff and stakeholders for their unwavering dedication to ensuring smooth, safe, and memorable journeys for all travellers. She emphasized the importance of reclaiming and exceeding the company’s former glory, outlining ongoing initiatives to modernize systems, improve processes, and provide staff training in line with international best practices.

“This year’s theme is a powerful call to action, reminding us that every traveller who passes through our terminals carries expectations, emotions, and a story,” Mrs. Opare said.

Mr. Eric Prempeh, Assistant Director of Customer Service, in his welcome remarks, underscored the importance of teamwork in achieving service excellence. He urged staff to take ownership of the customer experience and foster collaboration across all departments.

A key highlight of the launch was the unveiling of the “SERVE” Standard, a newly developed service creed aimed at strengthening customer engagement across all GACL-operated airports. This was followed by the signing of the Service Pledge by Management, Staff, and Stakeholders — a symbolic reaffirmation of GACL’s commitment to outstanding customer service.

The 2025 Customer Service Week will be celebrated across all GACL-operated airports, featuring activities such as:

– Customer Service Awareness Forum

– Airport Service Quiz

– Stakeholder Engagement Sessions

– Staff Recognition Initiatives

This year’s celebration is proudly sponsored by:
i2 Development, Smice Digital, KLM, Aviance Ghana, Dufry, Swissport Ghana, Beans n Cream, Servair Ghana, Delta Airlines, Sanbra Business and Priority Lounge, Gokals Group of Companies, Bubra Spot, Seoul Grill, Africa World Airlines, Vida e Caffè, Palace Superstores, Wild Gecko, Fiesta Residences, Turkish Airlines, Pro Park, Ibom Air, Airport Assist, AHS Menzies, British Airways, Life Health Care Limited, Awo’s Boutique, and MayKrams.

GACL extends its gratitude to all partners and stakeholders for their continued support in making Ghana’s airports welcoming gateways to the world.