Lost And Found

If left baggage is found, it is sent to Lost & Found Offices, which has a desk located in the Arrival Hall. Again, if your checked luggage does not arrive, misplaced, damaged or delayed, kindly make a report immediately at the Lost & Found desk located in the Arrival hall before exiting the airport.

The office operates a 24/7 schedule.

Please contact your airline representatives for any query or help on lost baggage and related issues:

  • Aviance : +233-544334024
  • Menzies : +233-302961975

Customer Service

Customer Service personnel can easily be identified in their uniquely branded GACL uniforms to offer assistance to passengers. They are strategically located in Terminals 2 & 3.

Terminal 2 (Domestic)
-Arrival Hall – The desk is located in the arrival hall.
-Departure Hall – The customer service desk is located in the departure check in hall.

Terminal 3 (International)
-Arrival Hall - Look out for the customer service desk in the arrival hall, baggage reclaim .
-Departure Hall - The desk is located at the departure check in.

Standard Check - In

Check-in counters are located in Terminals 2 and 3 departures.Ghana Airports Company Limited (GACL) has set up self-check-in kiosks from which boarding passes can be printed. This facility is currently only available for KQ, SAA and KLM passengers.

While most of the airlines offer online check in, depending on the airline, check-in counters open at least 2 to 3 hours before flight takeoff. We advise that you to check-in at least 2 hours before your departure time. Below is a guide to ensure a smooth and hassle-free check-in:

  • 1. Pack all your luggage (Hand-Carried and checked) in strict adherence to security guidelines.
  • 2. At the departure entrance, passenger pat-down and travel documents will be checked by airport security.
  • 3. When enter the terminal, refer to the Flight Information Display Screen (FIDS) for your airline’s information.
  • 4. Common User Self Service (CUSS) Kiosk are available for passengers interested in self-check-in.
  • 5. Approach the check-in counter with your travel documents (valid passport and air ticket or booking confirmation).
  • 6. Ensure that you are issued with the correct boarding passes and that your travel documents are in order before leaving the check-in counter.
  • 7. Before you get to the boarding gate, enjoy our facilities as you dine and shop.
  • 8. Remember to get to your boarding gate early for security checks.

Check-in operations and requirements vary by airline, do check with your airline representative or the ground handling agent for more information.

Medical Services

For medical care and other medical related issues, the Airport Clinic is situated 500 metres from the terminal. The facility offers the following services: dental, physiotherapy, paediatric, Gynae, The Airport Clinic is open to the general public and provides a 24hrs service.

For yellow fever vaccination and other primary services, Port health is located in terminal 3.

WIFI Services

Ghana Airports Company Limited (GACL) has introduced free WIFI services in Terminals 2and 3. The introduction of this complimentary service is expected to enhance passenger experience in both terminals.

Access the network by connecting to “KIA FREE WIFI” and follow on-screen instructions to connect.