Ghana Airports Company Limited Wins Two Awards on the Global Stage

Ghana Airports Company Limited (GACL) has been honoured with two distinguished awards at the 8th Airports Council International (ACI) World Airport Experience Summit held in Istanbul, Turkey from 31st August to 4th September 2026.

Accra International Airport (AIA) received:

1. Best Airport at Departures – Africa (2-5 Million Passengers Category)
2. Customer Experience Accredited Airport – Level 1

Receiving the awards, the Managing Director of Ghana Airports Company Limited, Mrs. Yvonne Nana Afriyie Opare said “it is an honour and a privilege for Ghana to receive this global recognition.

These awards could not have been won working independently. It is a result of team work and collaboration across multiple stakeholders in the airport ecosystem. I congratulate all staff at Accra International Airport for this achievement.

“These awards are not the end of the journey but a reminder that we must continue to raise the bar”, Mrs Opare said.

This year’s Summit was held under the theme “Airport Experience: The New Era,” which examined the next evolution of human-centred travel. Discussions focused on the role of hospitality and how leading airports are placing people at the heart of their operations, organisational culture and service delivery.

A highlight of the Summit was the Gala and Awards Ceremony celebrating the world’s best airports for customer experience. Over 100 top-performing airports were recognized with Airport Service Quality (ASQ) Awards and Customer Experience Accreditations.

The ACI World Airport Customer Experience Accreditation Programme is designed to build the long-term capacity of airports to enhance customer experience management. Participating airports undergo a comprehensive review and training process that includes stakeholder and employee engagement as well as staff development.

It remains the only accreditation programme in the airport industry that provides a 360-degree view of customer experience management, while the Airports Council International Airport Service Quality Programme is the world’s leading benchmark for airport passenger satisfaction.

These recognitions affirm GACL’s commitment to service excellence and continuous improvement in the passenger journey at Accra International Airport.